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Alerting Software for Technical Faults
EVALARM supports companies, municipalities, schools, and other organizations with rapid alerting, targeted information, and coordinated management of measures in the event of technical incidents.
Technical Incident - Alerting App
Technical Fault Alerting App – Minimize Downtime
Benefits at a glance:
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Immediate alerting of technical, facility, and on-call teams
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Clear assignment of affected systems, areas, and locations
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Targeted instructions for employees and users
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Escalation to external service providers or manufacturers
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Parallel real-time communication for all parties involved
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Seamless documentation of the incident and resolution process
1. Triggering a technical alarm
Communicating technical incidents with EVALARM
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Technical monitoring systems (BMS, IoT)
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Elevator emergency calls / Fault indicators
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Reporting by employees, visitors, or users
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Manual triggering via EVALARM App / Mobile Client
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Security services / Facility Management
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Control center / External agencies
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REST-API / Technical interfaces
2. Multi-Channel-Alerting
Targeted notification of the responsible departments
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Push notifications (EVALARM App, Desktop)
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SMS, voice call, email
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Alerting based on technical, on-call, and shift schedules
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Escalation levels (FM → Technical → Management)
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Integration of external service providers (Elevator, Ventilation, Energy, Maintenance)
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Optional notification of affected users / areas
3. Orientation
Fastest possible technical situational awareness
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Display of affected assets, systems & areas
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Type of fault (e.g., failure, malfunction, threshold violation)
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Current status (restricted / failed)
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Impact on personnel & operations
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Dependencies on other systems
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Availability of technical & service personnel
4. Coordinated Action
Targeted management of incident resolution
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Task distribution to technical & service teams
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Real-time feedback on processing status
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Provision of operating & emergency manuals
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Central contact & escalation lists
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Conference calls & coordination rounds (as needed)
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Targeted instructions for users, e.g.:
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Do not use elevators
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Avoid designated areas
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Open windows / use backup operations
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Wait for clearance
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5. Current situational overview
Transparent Real-Time Overview
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Status of the technical incident
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Progress of fault analysis & resolution
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Feedback from affected areas
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Chronological timeline of measures
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Estimated time to recovery (ETR)
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Regular status updates to defined target groups
6. Escalate & De-escalate
Adaptive control of technical faults
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In case of prolonged downtime
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Danger to persons / Threat to life safety
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Impact on critical processes
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Expansion of alerting (e.g., security, management, crisis management team)
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Transition to emergency or backup operations
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De-escalation after fault resolution
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Return to normal operations