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Alerting software for
IT disruptions

EVALARM supports companies, municipalities, schools and other organizations in the rapid alerting, targeted information and coordinated management of measures in the event of IT disruptions.

IT outage - EVALARM APP

IT outage - Alarm app

IT disruptions – such as system failures, network outages or security incidents – must be dealt with quickly in order to maintain operations.

Advantages at a glance:

  • Quick notification of the right teams

  • Escalation by severity

  • Communication independent of individual internal systems

  • Clear instructions for action

  • Feedback and status overview

  • Targeted information for customers, employees, or emergency contacts

  • Support for incident and crisis management

  • Documentation for follow-up and compliance

IT fault alerting with EVALARM

1. Trigger IT fault alert

Communicate IT disruptions with EVALARM

  • Monitoring systems (servers, network, cloud, applications)

  • Helpdesk / Service Desk

  • User report (hotline, ticket, email)

  • Manual triggering via EVALARM App / Mobile Client

  • Automated threshold triggers

  • External service providers / providers

  • REST API / Webhooks

2. Multi-Channel-Alerting

Targeted notification of the responsible departments

  • Push notification (EVALARM app, desktop)

  • SMS, call, email

  • Alerting according to on-call and shift schedule

  • Escalation levels (1st / 2nd / 3rd level)

  • Integration of external service providers (ISP, Cloud, Manufacturer)

  • Parallel information from users / specialist departments

  • Alerts also outside of business hours

3. Orientation

Fastest possible assessment

  • Display of affected systems, applications & services

  • Priority & criticality (e.g., business impact)

  • Affected user groups / locations

  • Current fault status

  • Dependencies (systems, processes, customers)

  • Availability of IT & support resources

4. Coordinated Action

Synchronized real-time information & action control

  • Task assignment and processing in real time

  • Joint status updates

  • Provision of emergency, operational & restart documents

  • Central contact lists

  • Telephone & online conferences (War Room / Bridge)

  • Targeted instructions for users, e.g.:

  • Use of alternative systems

  • Logout / Restart

  • Working in emergency mode

  • Coordination between IT, specialist departments & management

5. Current situational overview

Transparent Real-Time Overview

  • Current system status (available / limited / down)

  • Progress of analysis & troubleshooting

  • Timeline of measures

  • Impact on business processes

  • Availability & utilization of the deployment teams

  • Status communication to users ("update information")

  • Push notifications, email notifications, or app updates

6. Escalate & De-escalate

Dynamic control malfunctions

  • Confirmation of critical incident / Major Incident

  • Automatic escalation at time or impact thresholds

  • Convening of an incident or crisis team

  • Automatic integration of additional user groups

  • Active information and guidance for users

  • e.g. restrictions, availability

  • De-escalation after stabilization

  • Transition to normal operation

7. Reporting

Traceability & Operational Reliability

  • Complete documentation of the fault sequence

  • Alerting, communication & action history

  • User information & instructions

  • Root Cause Analysis

  • Lessons Learned & Optimization Measures

  • Compliance, audit & SLA reporting

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